Cancellation Policy

Cancellation Policy
 

Cancelling or changing reservations made via the Grand Hotels site:
 

Changing a reservation:

Reservations cannot be changed directly on the site.

Clients who have made a reservation and wish to change it may do so by sending an email to the Reservations Department or by directly calling the hotel where their reservation was made, according to the details below.

 

Canceling a reservation:

Clients who reserve via the website will receive a username and password on their order confirmation.

Reservations may be cancelled on any page of the homepages via the “My Reservations” category at the bottom of the homepages. Clients must enter their username (email address) and the password they received with the order confirmation.

After entering your username and password you will be able to cancel via the “Cancel” button so long as the reservation meets the cancellation conditions in the price list.

Canceling a reservation is subject to the Cancellation Policy as defined in the terms and conditions.

If the reservation does not meet the cancellation conditions, and the “Cancel” button does not appear on “My Reservations,” please contact the relevant hotel or the Reservations Department.

 

How to cancel:

A reservation made via the site may be cancelled by submitting a “cancellation notice”;

“Cancellation notice” - Notice given by the person who made the order by any of the following methods, which includes the name of the person who made the order and their ID number, and, if the cancellation notice is provided orally, an additional identifying detail which was agreed upon at the time of the reservation.

You can submit a cancellation notice using any of these methods:

 

At the Grand Court Hotel:

A. Orally - By calling 02-5917779 or by leaving a message at the business address: St George 15, Jerusalem 91002.

B. By registered mail to the address: St George 15, Jerusalem 91002.

C. By email Reservation@Grandcourt.co.il

D. By fax at 02-5917778.  Make sure that your fax was received by calling 02-5917779

E. On the internet - on the Grand Hotels site via “My Reservations”

Questions/requests/additional clarification - Please leave a message via our contact form or call our Reservations Department at 02-5917779 and we’ll get back to you as soon as possible.

 

At the Grand Beach Hotel:

A. Orally - By calling 03-5433330 or by leaving a message at the business address: HaYarkon 250, Tel Aviv 6311316.

B. By registered mail to the address: HaYarkon 250, Tel Aviv 6311316.

C. By email Reservation@GrandBeach.co.il

D. By fax at 03-5466589 .  Make sure that your fax was received by calling 03-5433330 .

E. On the internet - on the Grand Hotels site via “My Reservations”

Questions/requests/additional clarification - Please leave a message via our contact form or call our Reservations Department at 03-5433330 and we’ll get back to you as soon as possible.

 

At the David Dead Sea Hotel:

A. Orally - By calling 08-6591234 or 08-6591111 or by leaving a message at the business address: Ein Bokek 86980, Israel.

B. By registered mail to the address: Ein Bokek 86980 Israel

C. By email reservation@david-deadsea.com

D. By fax at 03-5468067.  Make sure that your fax was received by calling 08-6591111 .

E. On the internet - on the Grand Hotels site via “My Reservations”

Questions/requests/additional clarification - Please leave a message via our contact form or call our Reservations Department at 08-6591111 and we’ll get back to you as soon as possible.